customer support
answers to common questions, or send us a message.
frequently asked
when will my order be processed? [draft — awaiting verified wording]
Awaiting verified order processing timeframe.
how long does shipping take? [draft — awaiting verified wording]
Shipping within Australia is free on every order, with no minimum spend. Delivery timeframes: awaiting verified wording.
do you offer free shipping?
Yes — shipping is free on every order within Australia, with no minimum spend.
do you ship internationally?
Yes. We ship to a range of countries including New Zealand, the United Kingdom and the United States. Available destinations and shipping costs are shown at checkout once you enter your address.
i didn't get a confirmation email
Order confirmations are sent to the email address entered at checkout. Check your spam or promotions folder first. If it isn't there, send us a message below with your name and the email you used, and we'll look it up.
can i return or exchange my order? [draft — awaiting verified wording]
Awaiting the verified returns & exchanges policy. In the meantime, use the form below and choose 'returns & exchanges'.
there's a problem with my item
Sorry about that. Send us a message below with your order number, a short description and a photo if you can, and we'll sort it out with you by email.
what size should i choose?
Every piece in the current range is one size. Sunglasses are a unisex fit, the belt is adjustable and the watch has an adjustable link bracelet. See the fit & dimensions guide for details.
contact us
Include your order number if your message is about an order — it helps us reply faster. Replies are sent by email.